Mandatory for Every Booking

Deposit

Upon completing the booking, a deposit of 30% of the total amount is required. The deposit must be received in our account no later than 30 days before the start of the trip. For last-minute bookings with arrival within 30 days, the deposit is due within 48 hours of booking. The booking itself is already binding, regardless of the receipt of the deposit. If the deposit is not paid on time, we reserve the right to cancel the booking.

Cancellation Conditions in Case of Non-Arrival

So unfortunate

Unfortunately, your stay at Rosenalp won't be happening, for whatever reason. That's regrettable, but sometimes things are beyond our control. In the event of such circumstances, we provide information here about our cancellation conditions:

Cancellation of the room reservation is free of charge up to 14 days before arrival.
For cancellations made closer to the arrival date or in the case of non-arrival, 80% of the confirmed room price will be charged.

If you decide to depart earlier, the same calculation basis applies as mentioned above.
If we are able to rebook the room, there will be no charges for you.
Feel free to inquire about the travel cancellation and interruption insurance during the room reservation.

Our Recommendation: Travel Safely - Cancellation Without Risk

Travel Cancellation Insurance

To ensure that you are reimbursed for possible financial losses in case of cancellation or interruption of your vacation due to illness, accident, or unemployment – even within the family – we recommend the products of our partner Ergo Reiseversicherung, the market leader among travel insurers in Germany.

ERGO Travel Cancellation and Interruption Insurance

If you book within 30 days before the start of your trip and wish to take out ERGO travel insurance, you can only do so by phone: 089 4166-1102 (Mon to Fri from 8 am - 7 pm and Sat 9 am - 1 pm)